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Terms of Service

Your usage of this website means acceptance of our Terms of Use.

This is an agreement between you and Onduu LLC

You hereby represent that you are at least 18 years of age and that you have attained the age of the majority country in which you reside, and that any information that you submit in Onduu LLC is correct.

How Onduu LLC may modify this agreement

Onduu LLC reserves the right to change the terms, conditions, and notices under which it offers the Onduu LLC, including any charges associated with the use of the Onduu LLC Website and services. You are responsible for regularly reviewing these terms, conditions and notices, and any additional terms posted on Onduu LLC Website. Your continued use of the Onduu LLC Website after the effective date of such changes constitutes your acceptance of and agreement to such changes. Onduu LLC Website may itself contain additional terms that further govern the use of the Onduu LLC Website, including without limitation, particular features or offers. 

Your account security and Business Continuity

We take your business seriously. As such and to help your business to continue in the event of a disruption, we ask that you consider the following. Click here

1. Changes to the Onduu LLC website

The Onduu LLC parties may change the Onduu LLC website or delete features in any way, at any time and for any reason. As you use the Onduu LLC website , you should expect to receive, access or use information, materials, graphics, software, data and content (collectively, “content”) originated by Onduu LLC and persons other than Onduu LLC (any such person is referred to as a “third party”). You acknowledge and agree that the Onduu LLC parties are not responsible or liable for:Any content, including without limitation, any infringing, inaccurate, obscene, indecent, threatening, offensive, defamatory, tortuous, or illegal content,Any third party conduct, transmissions or data. In addition you acknowledge and agree that Onduu LLC is not responsible or liable for;

(1) Any viruses or other disabling features that affect your access to or use of the Onduu LLC website

(2) Any incompatibility between the Onduu LLC website and other website, services, software and hardware, Any delays or failures you may experience in initiating, conducting or completing any transmissions or transactions in connection with the Onduu LLC website in an accurate or timely manner,Any damages or costs of any type arising out of or in any way connected with your use of any services available from third parties though links contained on the Onduu LLC website.The limitations, exclusions and disclaimers in this agreement apply to the maximum extent permitted by applicable law, and are not intended to deprive you of any mandatory protections provided to you under applicable law. 

2. No commercial, unlawful or harmful use of the Onduu LLC Website

You will not use the Onduu LLC Website in any way that is unlawful, or harms Onduu LLC, its affiliates, resellers, distributors, service providers and/or suppliers. You may not use the Onduu LLC Website in any manner that could damage, disable, overburden, or impair the Onduu LLC (or the network(s) connected to Onduu LLC) or interfere with any other party’s use and enjoyment of the Onduu LLC Website. 

3. Materials you post or provide: communications monitoring

For materials you post or otherwise provide to Onduu LLC website related to the Onduu LLC Website you grant Onduu LLC permission to Use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, modify, translate and reformat your Submission, each in connection with the Onduu LLC Website 

4. Liability limitation; your exclusive remedy

In no event will any Onduu LLC party be liable for any damages, including without limitation any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from this agreement or your use of the Onduu LLC website, even if such Onduu LLC party has been advised of the possibility of such damages The exclusion of damages under this section is independent of your exclusive remedy and survives in the event such remedy fails of its essential purpose or is otherwise deemed unenforceable. These limitations and exclusions apply without regard to whether the damages arise from:Breach of contractBreach of warrantyNegligenceAny other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law.If you are dissatisfied with our terms/services, or do not agree with any part of this agreement, or you have any other dispute or claim with or against any Onduu LLC with respect to this agreement or the Onduu LLC services, then your sole and exclusive remedy is to discontinue using the Onduu LLC services

5. Client Area

You will access and manage all of your invoices, domains and Hosting services via the client area. We encourage your to enable 2FA for enhanced security. You could also initiate and log in via social tools ( gmail, Facebook) 

6. .co.ke Promotions

Promotional prices is for clients who place an order and make payments by themselves, using promo codes that shall be made available from time to time.Promo codes imply that the prices are below registry base price, which are subject to change from time to timeFor current prices, pease click here https://domains.Onduu LLC.co.ke/domainpricing.phpThe following rules shall apply1. If you are on a reseller group, You shall not use any promo code ( since you are already paying below retail prices)2. The domains CANNOT be transferred away untiL after 2 years. This is to prevent registrars abusing our offers since we sell below wholesale price.If you have to transfer away then you have to make FULL retail price payment (Pay the difference between the current price and invoice price) 

7. .ug and tz domains

While every attempt will be made to register the domains ordered for by our customers, we shall not take responsibility when they are registered by other parties before we do so. These are offline processes takes from 24 to 36 hours. 

8. .Africa Domains

Upon expiry, a .Africa domain name enters the redemption period during which time, the domain name can be renewed at an additional penalty of Ksh. 2,200. But if payment is not made 30 days after the expiry, the domain is automatically deleted and made available for new registration. 

9. Expired TLD Renewals

The below is applicable for .com, net, biz and ,org TLDThese domains are available for renewals upto 30 days after expiry :Cost ksh.1160You have 35 days to have them restored after this deadline (between 30-65 days after expiry).Cost Ksh.11600After restoration time lapses, then you have to wait for 29 days to have the domain available for re-registrationProcess:Once a domain name has expired, it will go to into Renewal Grace Period, where you can renew this domain name at normal costs.If you do not renew the domain name within the Renewal Grace Period, then it would be queued for deletion at the end of the Renewal Grace period and subsequently Deleted.The domain name will then go into Redemption Grace Period generally (provided there is no backorder for this domain name). In this status you would get another chance to redeem it.SummaryRenew the domain before it expiresIt costs 10 times to renew the domain>30 days after expiryYou have NO control 64 days after expiry> It will be registered first come basis

 10. Domain Registrations, Transfers, and change on WHOIS ( Registrant Details)

Domain registration and web hosting are two separate services. Hosting accounts do not include domain registration unless otherwise noted.Online payments are through MPESA, 2checkout.com and Paypal.com, who shall process and hold payment until the service is provided. Kenic reserves the right to refuse to register a domain without giving any reasons whatsoever. All domains transfered to Onduu LLC shall not have Registrant details changed, unless you own the domain name. If a domain is transfered and you are not the owner of the domain then Onduu LLC shall be notified in writing 3 days prior to any changes.(except nameserver changes) 

11. WHOIS scripts and Domain availability

WHOIS Scripts are prone to errors since their parameters can be changed by registries (.ke, ug, tz e.t,c) hence we shall not take responsibility if a our system shows that it is available, paid for but registration proves unsuccessfulPrivacy Protect : This is an annual charge, fully automated and the dates are sync with the dates of domain. It is good practice to buy both at the same time. There is no prorated charge for this service, therefore it has to be paid for in full, irregardless of when the domain was registered 

12. Bulk Emailing , and Spamming is prohibited

You will not use our products and services to Send Bulk Emails and Spam other users . You may not use the same in any manner that could damage, disable, overburden, or impair our network(s) or interfere with any other party’s use and enjoyment of their services / productsThe limits on emails per server are as followsThe email sending limit shared across all the emails on the domain per hour is as followsCorporate Hosting -500 per HourSME Hosting - 200 per HourShould you require Bulk email sending, we recommend Bulk sending softwares like https://mailchimp.com/ , https://www.aweber.com/ e.t.c

 13. Shared Hosting

Onduu LLC provides limited web space to store files and other data. This limit is set by your account size. If an account is found to be using more than their allocated web space, the account holder will be contacted and required to, at their option, reduce their used space or upgrade their account. Onduu LLC reserves the right to cancel or suspend any account for which web space usage cannot be negotiated in a reasonable (as defined by Onduu LLC) period of time. You shall also not use your web hosting account for archiving files or as a backup service.Please note that log files, email and database size(s) are included in your overall allowed web space, if any of these are the cause of the overage, Onduu LLC will be happy to assist in deleting or otherwise reducing the overall usage of your account.Unlimited Hosting has been found to be impractical and Discontinued effective April 2014 . Therefore all clients on unlimited hosting have been allocated 15 gb disk space. You are required to delete emails or be migrated to a VPS/Dedicated Server. 

14. VPS and Dedicated ServersCPU, Bandwidth and Disk Usage

Dedicated and VPS usage is limited by the resources allocated to the specific plan that you have purchased.These can be viewed in your control panel or from your payment invoiceBack Up CopyOnduu LLC highly recommends that all customers retain up to date backup copies of their data off site for disaster recovery purposes.Onduu LLC provides complementary backup services for our VPS customers. These snap shots are taken every other day and stored for approximately 7 days.Customer agrees to maintain a current copy of all content hosted by Onduu LLC notwithstanding any agreement by Onduu LLC to provide back up services.Customer acknowledges that any backups provided by or for Onduu LLC services are a courtesy service intended for disaster recovery only and that Onduu LLC does not warrant or guarantee the availability, integrity, content or operability of these backups.Your server may not:1. Exceed a 15 minute load average greater than two (2) times the amount of CPU cores given.2. Run public IRCd's or malicious bots.3. Run any type of BitTorrent client or tracker that links to or downloads illegal content.4. Use an Open/Public proxy, or utilize a proxy to access illegal/malicious content.5. Use I/O intensive applications which adversely affect normal server operations. 

15. Backups Policy

Onduu LLC backs up all server configurations on a regular basis, however, this does not extend to backups of account web data or email. We encourage all customers to back up their web sites and databases on a regular basis, and can assist in setting up regular backup plans.Onduu LLC, will provide help and assistance, where it can, to recover any lost data (within 24 hr window), but accepts no responsibility or liability for any permanent or temporary data loss.Customers who have exceeded their inode limits will NOT have their services backed up.You agree NOT to use the Hosting space as a storage for zipped backups files. Such content may be removed without prior warning. 

16. Log Files And Other Volatile Data

To maintain server performance, Onduu LLC may, from time to time, delete any log files or temporary data from its servers. There is no set time period in which this process will take place.Customers are advised to make copies of any log or temporary files they wish to retain. Onduu LLC accepts no responsibility or liability for loss of log or temporary files. 

17. Site Statistics

Onduu LLC provides access to a real-time graphical statistics application for each domain hosted. Due to the involvement of third-party components and the complexity of the links between domains, accounts and the statistics server, statistics may be unavailable from time to time. As with any other account data, Onduu LLC accepts no responsibility or liability for loss of historical statistical data. 

18. Bandwidth Usage / Uptime

As the need arises, Onduu LLC will upgrade the overall bandwidth available to accommodate the growing needs of our users. However, if any site or account produces abnormal (as decided by Onduu LLC) amounts of web site, email or any other traffic, Onduu LLC will take action to throttle or disable access.If an account is found to be using excessive bandwidth, the account holder will be contacted, and required to (at the discretion of Onduu LLC) either upgrade their account or pay a bandwidth usage charge as per the pricing scheme on the Onduu LLC web site. Onduu LLC reserves the right to cancel or suspend any account for which bandwidth usage cannot be negotiated in a reasonable (as defined by Onduu LLC) period of time.We guarantee an up time of up to 99%. 

19. Customer Support

It has been the goal of Onduu LLC since its founding to provide top-quality customer support and satisfaction. This section clarifies our role in providing a web hosting service. There are various features such as ASP, ODBCs, PHP, etc. that we provide to our users. Due to the complex nature of supporting such services, we are unable to support users in learning how to take advantage of them. Our support team will ensure that the settings are correct on our servers, but we may be unable to assist users in setting up their own files and applications. At the discretion of Onduu LLC, we are able to provide some advanced support services. Depending on the scale and complexity of the work, a support fee may apply, with details provided on application. 

20. Web Usage

Onduu LLC endeavors to provide a safe Internet environment for our users, and members of the public. As an extension of this policy, Onduu LLC strictly prohibits any account hosted on our servers from containing certain types of material. These include, but are by no means limited to: • Commercial software, made available without the consent of the copyright holder.Music (such as MP3s, etc.) made available without the consent of the copyright holder.Other material that would be illegal to distribute.Documentation on hacking, software piracy, counterfeiting, bomb making, etc. posted with the intent of fostering criminal activity.Sites promoting hate crime toward any group. As well as any other material that would be illegal in the jurisdiction in which the web server is located, and any other material deemed unsuitable by Onduu LLC. Any site hosted by Onduu LLC which breaches these terms will be stopped in expectation of a site cleanup. An administrative fee may be charged in order to reactivate the site, once this cleanup has taken place. 

21. Payment using Credit / Debit card / Paypal

If you are in kenya, we advise you to make payment in cash, cheque or MPESA paybill. Credit card / Debit card or Paypal is high due to currency fluctuations and Merchant transaction Fees. It is your responsibility to check on the amount charged at checkout point 

22. Payment and receipts

When the system sends a receipt, it only acknowledges receipt of payment, and not delivery of the service. If service is not delivered, we shall issue a refund. 

23. LPO and Tenders

Onduu LLC does not participate in bidding for bids that are less than Kes 100K. We also do not accepts LPO's. All our products are prepaid

24. Resellers

Resellers are an integral part of our business.Responsibilities of resellers are:All resellers are to register the domains under the clients name, but they can be administrative , billing and/ or technical contacts for the domains but the registrant details MUST be the clients. To avoid emails going to the client, you may put your email address Domains registered and managed on behalf of the client belong to the clientIt is your responsibility to ensure that the clients services are up and running so that they do not contact the registry (kenic) or registrar (Onduu LLC)When you client complains to registry or registrar, we have a right to help then ensure that their businesses continue operations. This includes changing name servers ( so that their emails and websites continue to operate). This will be after they show proof of ownership of the domains . Proof will be in the form of certificate of incorporation, Invoices and receipts from your organization e.t.cYou must be reachable via both phone and email ( and you must respond to our emails within 48hrs if we attempt to reach you)We reserve the right to take decisions that will ensure client continued business operations.All decisions taken by the registry or registrar about clients domains is final. In the event that you decide to take legal action, you shall enjoin the client in the suit 

25. Termination

Onduu LLC may terminate this Agreement, or terminate or suspend your access to the Onduu LLC Website at any time, with or without cause, with or without notice. Upon such termination or suspension, your right to use the Onduu LLC Website will immediately cease.Hosting Accounts (Emails and websites) will be terminated (contents deleted) 20 days after expiry of the domain or hosting. Upon such termination any information you have stored on the Onduu LLC Servers will not be retrieved later. This shall apply to data on addon domains and sub domains if the primary/main hosting account is not renewed. It is your responsibility to check and confirm that the addon domains and its contents are backed up and transferred before you terminate the account or cancel it.

*For Corporate Linux Shared Hosting accounts, termination occurs 17 days after expiryN/B Once a .africa domain expires, it goes to redemption period the same day.